Glove / Support
Have a property in mind?
Tell Chris which assistant you use and the county you work in. We can start there.
A person to help you connect
Email Chris Klebl at chris@sterlingdp.com. Include your assistant (and web, Desktop or CLI), the county and what you were trying to do. If you saw an error, include its wording. Please leave out passwords, access tokens and client-confidential information.
Claude web and Desktop guideChoose your assistantCheck your county
The county search is down
Glove reports the unavailable source and hands over the county’s link. As of September 25, 2026, Charleston and Broward county searches are down. Tax lookups in some Texas and Miami-Dade counties require the county’s own page. See current coverage and limits before starting a lookup.
The address needs another detail
Add the city and state if Glove asks for them; that clarification uses no credit. If an address matches more than one parcel, use a fuller address or a parcel number. Cherokee County currently accepts parcel numbers only.
A balance or account question
Your first five packets are free and your balance appears at sign-in. A completed packet uses one credit even when some records are missing. You can ask your assistant for your Glove balance without spending a credit.
For an unexpected charge, connection problem, or request to access or delete account data, email Chris from the account you used to sign in. Include the approximate time and any request identifier, but never a sign-in key.
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